Customer Feedback on Electronic Menu
Thank you for choosing to use our electronic menu service! We greatly appreciate your time and feedback, as it plays a crucial role in helping us improve our service. Your experience and opinions are important to us, and we want to ensure we meet your expectations with every use of our system.
Please take a few minutes to answer the following questions. Your responses will provide valuable insight into how we can further enhance the electronic menu and make your experience even better.
Ease of Use
How would you rate the user-friendliness of the electronic menu?
Was the interface easy to navigate, and did you feel comfortable using it? Were the steps to place an order simple to follow, or did you experience any confusion while selecting items or customizing your order? If you encountered any difficulties, please describe them, and let us know how we can make the process smoother.Menu Variety
Did the electronic menu offer a wide variety of food and drink options that met your expectations?
Was there an adequate selection of items, including dietary preferences or special options (e.g., vegetarian, gluten-free)? How clear and easy was it to filter or search for specific items on the menu? Were the categories (appetizers, main courses, desserts, etc.) clearly organized to help you find what you were looking for efficiently?Order Accuracy
Were you satisfied with the accuracy of your order?
When you placed your order, did the electronic menu reflect the correct items, quantities, and customizations (such as cooking preferences, side orders, etc.)? Were there any discrepancies between what you ordered and what was delivered? If so, please provide details on any issues, and we’ll work to prevent them in the future.Speed and Performance
How would you rate the performance of the electronic menu in terms of speed and responsiveness?
Did the electronic menu load quickly without delays or glitches? Were there any instances where the system was slow or unresponsive, particularly when changing categories or updating your order? We aim to provide a smooth, seamless experience, so your feedback will help us optimize performance.Design and Visual Appeal
What are your thoughts on the design and overall visual appeal of the electronic menu?
Did you find the layout clean, modern, and easy to read? Were the fonts, icons, and images visually pleasing and easy to understand? Did the color scheme enhance or detract from your experience? If you have suggestions on how we can improve the aesthetic design or usability, we would love to hear them.Additional Features
Were there any additional features of the electronic menu that enhanced your dining experience?
For example, did you find features like filtering by allergens or dietary restrictions, item descriptions, or ingredient lists useful? Were there any extra functionalities (such as suggestions based on your previous orders or promotions) that you appreciated or did not find necessary? Please share your thoughts on any feature that stood out, whether positive or negative.Overall Experience
Overall, how satisfied were you with the electronic menu system during your visit?
On a scale from 1 to 10 (with 1 being extremely dissatisfied and 10 being highly satisfied), how would you rate your entire experience with the electronic menu? What did you like most about the system, and where do you think we can improve? We’re committed to continuous improvement, and your detailed feedback will help guide our next steps.Suggestions for Improvement
Do you have any suggestions for improvement or specific changes you would like to see in the electronic menu system?
Perhaps there’s something you felt was missing, or a feature that could make the menu even more convenient and enjoyable to use. Whether it's adding more information, improving the ordering process, or making the system more interactive, we welcome all ideas that could enhance your experience.
We genuinely appreciate your time and valuable input. Your feedback will help us continuously improve the electronic menu system to provide a better and more personalized dining experience.
Thank you for being a part of our journey to improve!
