FAQ
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About Beloong
Learn about Beloong, our factory, capabilities, certifications, and business services.
Where is your factory located?
Our factory is located in Dongguan, Guangdong, China, near Guangzhou and Shenzhen. Customers are welcome to visit our facility and learn more about our manufacturing and quality-control processes.
Are you a manufacturer or a trading company?
We are a manufacturer with our own factory, providing direct production, OEM/ODM customization, and project support for customers worldwide.
Which trade shows do you usually attend?
We typically participate in the Canton Fair in Guangzhou and the Global Sources trade fair in Hong Kong.
How long has Beloong been in the digital signage industry?
Since 2005, Beloong has had over 20 years of industry experience, providing commercial display solutions to customers in global markets.
Which countries and markets do you serve?
We serve customers in 120+ countries, including distributors, wholesalers, retailers, system integrators, and businesses looking for customized commercial display solutions.
Products Questions
Find answers about our digital signage products, features, sizes, applications, and capabilities.
What certifications do your products have?
Our products are available with RoHS, CE, FCC, ISO 9001 and IC.
How do I choose the right digital signage display for my application?
The right display depends on factors such as installation location, screen size, brightness, viewing distance, operating hours, touch requirements, and content-management needs. Contact our team with your application details, and we can recommend a suitable solution.
What screen sizes are available?
We offer a variety of screen sizes for different commercial applications. Available sizes depend on the product series, and customized sizes may also be available for specific projects.
Can your displays operate 24/7?
Yes. Selected commercial display models are designed for 24/7 operation. The recommended operating environment and specifications vary by model, so we can help you select the appropriate display for continuous operation.
Customization Questions
Learn about OEM/ODM, custom designs, branding, hardware configurations, and project-specific solutions.
Can I order a sample before placing a bulk order?
Yes. We support OEM and ODM projects, including customized screen sizes, enclosures, branding, software, interfaces, and other project-specific requirements.
Does Beloong support OEM and ODM projects?
Yes. We support OEM and ODM projects, including customized screen sizes, enclosures, branding, software, interfaces, and other project-specific requirements.
Can you add our logo to the product?
Yes. We can provide custom branding and logo solutions according to your project requirements.
Can you develop a display based on our project requirements?
Yes. Our team can evaluate your application, dimensions, functionality, hardware, branding, and quantity requirements and recommend an appropriate OEM/ODM solution.
Ordering Questions
Find information about quotations, samples, MOQ, orders, payment, and production.
Can I order a sample before placing a bulk order?
Yes. Sample orders are available for customers who would like to evaluate a product before proceeding with a larger order. Please contact us with the model and quantity you need.
What payment methods do you accept?
We accept T/T, PayPal , etc. For standard orders, a 30%–50% deposit is required to start production. Once production is completed, we provide testing videos and product photos for your confirmation before the remaining balance is paid and the order is shipped.
How do I place an order?
Please send us your required product model, configuration, quantity, and delivery address. We will prepare a quotation including the product price and shipping cost. Once the order details are confirmed, you can arrange the deposit to start production. For bulk orders, we can provide testing videos and product photos for confirmation before shipment.
What is your MOQ?
Our standard MOQ starts from 1 unit. For larger quantities, we can offer more competitive pricing based on the order volume.
Shipping & Delivery Questions
Learn about shipping methods, delivery times, packaging, and international delivery.
Can you ship directly to my country?
Yes. We can arrange international shipping directly to your destination country. Please provide your delivery address so we can check the available shipping options and costs.
How can I track my order status?
You can contact our sales team for a real-time order status update, or we can provide the relevant tracking information once your shipment has been dispatched.
What is your typical lead time?
For small batches of standard-style products, we usually ship within a week. For customized products, the lead time will be confirmed based on the specific requirements. Please contact us with your model and quantity for an accurate delivery schedule.
What shipping methods do you offer?
Depending on the order and destination, we can help arrange suitable shipping solutions such as air freight, sea freight, express delivery, or other available logistics options.
How long does shipping take?
Shipping time depends on the destination, shipping method, product size, and order volume. We will confirm the estimated transit time with you before shipment.
How are digital signage displays packaged for international shipping?
Our standard packaging uses three protective layers: foam cushioning, a five-layer corrugated carton, and a sturdy wooden box frame. The package also includes the necessary product accessories. Customized packaging solutions can be discussed for specific projects or shipping requirements.
Can you arrange door-to-door delivery?
Yes. Door-to-door shipping options may be available depending on the destination and logistics arrangement. Please provide your delivery address so our team can check the appropriate solution.
Software & CMS Questions
Find answers about CMS, operating systems, content management, remote control, and software integration.
Do your digital signage displays support CMS software?
Yes. Selected digital signage products support CMS solutions for centralized content management, allowing users to manage and update digital signage content remotely.
Can I manage multiple displays from one CMS?
Yes. For supported CMS solutions, multiple displays can be managed from a centralized platform, making it easier to distribute and update content across different locations.
Can I remotely update the content on my digital signage?
Yes. Supported digital signage systems allow users to upload, schedule, and update content remotely, depending on the CMS and product configuration.
What operating systems do your displays support?
Depending on the product model, we offer configurations based on Android or Windows. The available operating system options depend on the specific product and application.
What types of content can I display?
Supported content formats depend on the specific display and CMS. Common digital signage content includes images, videos, promotional graphics, menus, announcements, and other multimedia content.
Can I use my own CMS?
For selected products, third-party or customer-provided CMS solutions may be supported. Compatibility depends on the operating system, hardware configuration, software requirements, and API/SDK requirements. Please contact us with your CMS details so we can check compatibility.
Do you provide API or SDK support?
Yes. For applicable products and projects, we can provide API/SDK support to help integrate the display or kiosk with your existing software or system.
Technical Support Questions
Get help with display, touchscreen, audio, network, USB, remote control, and other technical issues.
What should I do if my LCD display does not turn on?
First, check that the power outlet is working and that the power cord and plug are securely connected. For models using an external power adapter, check that the adapter is operating normally. If the display still does not power on, please contact our technical support team so we can help identify whether the issue is related to the power supply or internal hardware.
What should I do if the power indicator is on but the screen remains black?
Please first check that the display has been switched on correctly. If the power indicator is on but there is still no image, the issue may be related to the system, display connection, firmware, or backlight. Please contact our support team before attempting any internal repair.
What should I do if the screen is flickering, distorted, or partially black?
Please restart the display and check whether the issue continues. Display abnormalities can be related to display settings, internal display connections, system hardware, or the backlight. If the problem persists, please contact us for further diagnosis.
What should I do if there is no sound from the display?
Please check that the system volume is not muted or set too low and make sure the media file uses a supported audio format. If there is still no sound after testing another media file, please contact our support team for further assistance.
Can I control my digital signage display with a remote control?
Remote control functionality is available on applicable models. If your remote is not responding, please check the batteries and make sure there is a clear path between the remote and the display’s receiver. If the problem continues, our support team can help determine whether the remote or receiver requires further attention.
Why can't my display read a USB flash drive?
Please check whether the USB drive uses a supported file system and whether the files stored on it are valid. You can also try another USB port or a different USB drive to determine whether the issue is related to the drive or the display. Supported formats may vary by model, so please contact us if you need confirmation for a specific product.
Why won't my video or image file play from a USB drive?
Please make sure the media file is in a format supported by your display model and that the file is not corrupted. We recommend testing another known-good video or image file to determine whether the issue is related to the original file.
What should I do if my display keeps restarting or crashing?
If your display frequently crashes or restarts, please check the power supply and make sure the device has adequate ventilation. Too many background processes or corrupted system/firmware files can also affect system stability. If the problem continues, please contact our technical team for assistance.
What should I do if my display cannot connect to the Internet?
Please check your network settings and confirm that the display has received a valid IP address. You can also test the network connection and restart the network connection or router if necessary. If the problem continues, our technical team can help check the network module, driver, or system firmware.
Can a firmware or system problem affect the display image?
Yes. An incorrect or corrupted firmware configuration can affect display performance. If a display problem appears after a system or firmware issue, please contact us so we can provide the appropriate firmware or configuration guidance for your specific model.
What should I do if my touchscreen is not responding?
Please first make sure the touchscreen surface is clean and dry and check whether the touch connection is secure. If the touchscreen still does not respond, our technical team can help determine whether calibration, firmware, or hardware inspection is required.
How do I calibrate an infrared touchscreen?
For applicable infrared touchscreen models, calibration can be performed using the corresponding touch calibration software. Please follow the on-screen calibration instructions for your model. If calibration does not resolve the issue, contact our technical support team for further assistance.
What should I do if the remote control is not working?
Please check that the batteries are installed correctly and have sufficient power. Make sure there is no obstruction between the remote control and the display’s receiver. If the remote still does not respond, please contact us so we can help determine whether the remote, receiver, or compatibility is causing the problem.
What should I do if my display suddenly goes black?
Please check whether the display still has power and whether the issue occurs after restarting the system. If the screen remains black, the cause may be related to the system, display connection, firmware, or backlight. Please contact our technical support team rather than opening the display yourself.
What should I do if my display suddenly goes black?
Please check whether the display still has power and whether the issue occurs after restarting the system. If the screen remains black, the cause may be related to the system, display connection, firmware, or backlight. Please contact our technical support team rather than opening the display yourself.
Warranty Questions
Learn about warranty coverage, after-sales service, repairs, spare parts, and warranty claims.
What is the standard warranty period for Beloong products?
Our standard warranty includes 1 year for the display panel and 3 years for accessories. During the warranty period, if a covered product issue occurs, we will first help diagnose the problem and provide the necessary solution according to the warranty terms.
What happens if my display has a problem during the warranty period?
If your display has a problem during the warranty period, our technical team will first help identify the cause. If the issue is covered by the warranty, we will provide the necessary technical support and arrange the appropriate repair or replacement solution at no additional charge for the covered service.
What happens if my warranty has expired?
Our support does not end when the warranty expires. We provide lifetime online technical support to help you troubleshoot and resolve product issues.
If a part needs to be replaced after the warranty period, we can still help arrange the required replacement parts. Any applicable part or shipping costs can be discussed based on the specific situation.
Does Beloong provide lifetime technical support?
Yes. We provide lifetime online technical support for our products. Whether your display is within or beyond the standard warranty period, our team can help diagnose technical problems and provide guidance on troubleshooting, maintenance, and replacement parts when needed.
What is not covered by the warranty?
Our warranty does not cover damage or defects caused by:
- Accidents beyond human control or force majeure
- Artificial wear, loss, or damage caused by user negligence
- Unauthorized modification of the product or its components
- Viruses or other software failures
- Failure to use the product according to the instructions
- Unauthorized repair or servicing by third parties
- Natural disasters such as earthquakes or fires
- Human-caused damage, such as dropping the product
Does unauthorized modification or repair affect my warranty?
Yes. Unauthorized modification, disassembly, repair, or servicing by persons or organizations other than Beloong may not be covered by our warranty. We recommend contacting our technical support team before making any hardware modifications or arranging third-party repairs.
Can I purchase an extended warranty?
Yes. We offer extended warranty options beyond the standard 1-year warranty for the panel:
| Warranty Period | Price |
|---|---|
| 1 Year | Standard price |
| 2 Years | +10% |
| 3 Years | +20% |
| 4 Years | +40% |
| 5 Years | +80% |
What should I do if I need warranty service?
Please contact our team and provide the product model, order information, and a description or photo/video of the issue. We will first check the problem remotely and determine whether it is covered under warranty. Based on the diagnosis, we will recommend the appropriate repair, replacement, or technical solution.
Still Have Questions?
Our team is ready to help with product selection, customization, technical requirements, and project planning.