WARRANTY POLICY
Reliable Coverage
We stand behind the quality of our products with clear and dependable warranty coverage.
Lifetime Support
Our professional team is always here to provide lifetime online technical support for your business.
Beloong warrants that our products are free from defects in materials and workmanship under normal use during the applicable warranty period (stated below), beginning from the shipping date stated on the applicable shipping documents.
If a defect covered by this warranty occurs within the warranty period, Beloong will, at its option, repair or replace the defective product or component. This warranty is valid only for the original purchaser and is non-transferable.
※ Please note the below is intended as a guide only, and warranty terms may vary depending on product models, customized projects, or other applicable agreements.
Guidance for Warranty Period
The standard warranty period for Beloong products is as follows:
Commercial Display Products
| Product Category | Panel Warranty | Accessories Warranty | Technical Support |
|---|---|---|---|
| LCD Digital Signage & Commercial Displays | 1 Year | 3 Years | Lifetime Online Technical Support |
| Interactive Flat Panel & Whiteboard | 1 Year | 3 Years | Lifetime Online Technical Support |
| Self-Service Kiosk | 1 Year | 3 Years | Lifetime Online Technical Support |
* The warranty period begins from the date the products are handed over to the carrier, as stated on the applicable shipping documents.
What Our Warranty Covers
Our warranty covers defects in materials and workmanship under normal use and in accordance with the product documentation.
Manufacturing Defects
Coverage for defects in materials and workmanship under normal use.
Proper Use
Coverage applies when the product is used according to the instructions and guidelines.
Professional Support
Lifetime online technical support to help you solve technical issues.
What Is Not Covered
This warranty does not apply to damage, defects, or failures caused by the following:
1. Force Majeure & Natural Disasters
Damage caused by earthquakes, fire, floods, storms, lightning, or other natural disasters and events beyond Beloong's reasonable control.
2. Unauthorized Modification
Any modification, alteration or replacement of product components without prior authorization from Beloong.
3. Software & Virus Issues
Failures caused by viruses, malware, third-party software, software incompatibility or other software-related issues.
4. Cosmetic Damage
Scratches, dents, chips, surface damage, or other cosmetic deterioration that does not affect the product's essential functionality.
5. Normal Wear & Tear
Normal aging, cosmetic deterioration or wear and tear from ordinary use that does not affect the product's essential functionality.
6. Physical & Human-Caused Damage
Damage resulting from dropping, impact, collision, improper transportation or other physical damage by human factors.
7. Electrical & Power Issues
Damage caused by incorrect voltage, power fluctuations, electrical surges, unstable power supply, lightning, or other electrical abnormalities.
8. Misuse, Negligence & Improper Operation
Damage or failure resulting from misuse, abuse, negligence, improper handling, maintenance, installation, or operation contrary to the user manual, product specifications, or technical instructions.
9. External Signal & Connection Issues
Display or performance problems caused by external signal sources, incompatible equipment, cables, connectors, network conditions, signal interference, or other external devices not supplied or approved by Beloong.
Warranty Service Process
If you encounter an issue that may be covered by warranty, please follow the steps below:
Submit Request
Contact our support team and provide product model, serial number, purchase information and issue description.
›Technical Assessment
Our team will review and may request photos, videos or other information to help identify the cause.
›Warranty Confirmation
If the issue is covered, we will confirm the warranty solution and the next steps with you.
›Service & Resolution
We will provide the appropriate repair, replacement or technical support solution based on the warranty terms.
Important Notes
- This warranty does not cover any loss of data, time, or profits.
- Product specifications, terms, and conditions are subject to change without prior notice.
- This warranty is valid only for the original purchaser and is non-transferable.
Need Help?
To ensure fast and efficient service, please provide complete and accurate information when submitting your warranty request.